1. Introduction
Urban Solutions (k) LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or inquire about our Diani coastal property development.
By using our website or services, you consent to the data practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
2.1 Personal Information You Provide:
- Contact Information: Name, email address, phone number, and postal address
- Property Interests: Property preferences, budget range, investment goals, and timeline
- Communication History: Records of your inquiries, messages, phone calls, and WhatsApp conversations
- Financial Information: Information necessary for property transactions (handled securely and in compliance with banking regulations)
- Identification Documents: Copies of ID, passport, or KRA PIN when required for property transactions
2.2 Information Automatically Collected:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties:
- Social media platforms (if you interact with us through social media)
- Credit reference agencies (for property transaction verification)
- Public records and land registry information
3. How We Use Your Information
We use the information we collect for the following purposes:
Property Services:
- Respond to inquiries about our Diani property and other real estate opportunities
- Schedule property viewings and site visits
- Process property reservations and transactions
- Provide property updates, market analysis, and investment insights
Communication:
- Send property updates, newsletters, and promotional materials (with your consent)
- Respond to your questions and provide customer support
- Conduct customer satisfaction surveys
- Send important notices about our services or policy changes
Business Operations:
- Improve our website, services, and user experience
- Analyze website traffic and user behavior
- Prevent fraud and enhance security
- Maintain accurate business records
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
Under Kenyan data protection laws, we process your personal data based on:
- Consent: When you have given explicit permission for specific purposes
- Contract: When processing is necessary to fulfill a contract with you
- Legal Obligation: When we must comply with legal requirements
- Legitimate Interests: When processing is necessary for our legitimate business interests
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:
Service Providers:
- IT and website hosting providers
- Email marketing platforms
- Payment processors and financial institutions
- Legal and professional advisors
Legal Requirements:
- Government authorities and regulatory bodies when required by law
- Law enforcement agencies in response to valid legal requests
- Courts and tribunals when necessary for legal proceedings
Business Transactions:
- In the event of a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
- Confidentiality agreements with service providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors affecting retention periods include:
- Legal and regulatory requirements (typically 7 years for financial records)
- Active customer relationship duration
- Legitimate business purposes
- Your consent and preferences
8. Your Rights
Under Kenyan data protection laws, you have the following rights:
Right to Access:
Request copies of your personal information we hold
Right to Rectification:
Correct inaccurate or incomplete information
Right to Erasure:
Request deletion of your personal information (subject to legal obligations)
Right to Restrict Processing:
Limit how we use your information
Right to Data Portability:
Receive your data in a structured, commonly used format
Right to Object:
Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent:
Withdraw consent at any time (does not affect lawfulness of prior processing)
To exercise any of these rights, please contact us using the information provided at the end of this policy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies:
Required for website functionality and security
Analytics Cookies:
Help us understand how visitors use our website
Marketing Cookies:
Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, property portals, and service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
12. International Data Transfers
Your information may be transferred to and processed in countries outside Kenya, including servers hosted internationally. We ensure appropriate safeguards are in place to protect your data in accordance with Kenyan data protection standards.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
14. How to File a Complaint
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with:
Office of the Data Protection Commissioner (Kenya)
Email: info@odpc.go.ke
Website: www.odpc.go.ke
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Company: Urban Solutions (k) LLC
Email: info@urbansolutions.co.ke
Phone: Edward: +254 722 698 560 | Irene: +254 713 600 906
Address: Karen Connection, Suite 20, Lower Plains Road, Nairobi, Kenya
Postal Address: P.O. Box 49891 - 00100, Nairobi
We will respond to your request within 30 days of receipt. For urgent matters, please call us directly.